Support Center

Prompted To Re-enter Username and Password

I keep getting prompted to re-enter my username and password over and over again. What is wrong?

To avoid being prompted to re-enter your username and password continuously, please ensure that you have cookies turned on (or your browser is set to accept cookies) and JavaScript is enabled.

Another possible cause is outdated cached information or cookies. This can happen if you've previously logged in with a different account or have changed your password. Clear your browser's cache, restart the browser, and try again. As a last resort, we would recommend trying either incognito/inprivate mode or a different browser completely.

If the issue is not resolved, you may be entering an incorrect username and password combination. If you need assistance resetting your password, please contact Easynews Support and supply the last 4 digits of the credit card, or the PayPal email used to bill the account. We will verify your information and reset the password from our end.

Note: You will always be prompted to log-in when visiting - this is intended for your security.

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