Support Center

Announcements

LA Maintenance

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Hello, We are performing maintenance on our LA farm today, it will be down until further notice. We apologize for any inconvenience this may cause. Thank you!

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Search Maintenance - 5/10/2016

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It's time to upgrade some more hardware! On Tuesday, May 10th during a 4hr window we’ll be performing some maintenance on our search cluster. During the maintenance window, search requests will be scaled back...

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Search Maintenance - 4/5/2016

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Window Start Time: 2016-04-05 20:00:00 UTC Window End Time: 2016-04-05 22:00:00 UTC During this timeframe, we will be performing hardware upgrades to our production search server cluster. Affected web pages w...

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Network Maintenance - 3/2/2016

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Window Start Time: 2016/03/02 18:00:00 UTC Window End Time: 2016/03/02 22:00:00 UTC On 03/02/2016 we will be taking our 'US East’ HTTP download farm offline while the servers are moved to a new physical loc...

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Maintenance Announcement - 2/10/2016

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Hello, We will be performing maintenance on our Paris servers on 2016-02-10 at 00:00:00 (UTC) and will be completed by 2016-02-10 at 05:00:00 (UTC). The projected outage should be no more than 30 minutes a...

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The Support Forum has Moved!

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We have moved the Support Forum to be integrated with our Support Portal and ticketing system. This will allow us to better support our customers. We understand that change is sometimes challenging, and we ap...

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