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downloads extremely slow when using easynews vpn

Chris — Sep 14, 2016 07:08PM MDT

download speeds stop to a crawl when using your vpn today.
are there any issues at the moment ?
speeds are fine when not using the vpn.
I also tried a different server but no change in speed.


1 Community Answers

Wes - Sep 14, 2016 at 08:00PM MDT

Usenet Support Agent

Hello,

I am sorry for the trouble. Please provide the following information if you haven’t already so that we can investigate:

  • Username
  • Server(s) affected (Please be specific)
    • The Location you are connecting from
  • Protocol(s) used ex. PPTP, L2TP and/or OpenVPN
  • VPN Client (Our VPN software, OpenVPN, or the one built into your OS)
  • Computer Operating System or iOS/Android version
  • Any specific error(s) you might have been given. A screenshot and/or the log output from your client would be helpful. Please follow the instructions below to get us that information:
1. Open a single instance of the VPN client on your PC 2. Choose the ‘OpenVPN’ protocol – it’s to the left of the ‘L2TP’ radio button 3. Select a server from the list and click the ‘CONNECT’ button 4. Allow 2-3 minutes for the connection to be established – if it fails, please try a few more nearby servers. If you are unable to connect to any server, move on. 5. Click the ‘Connection—→View Log’ item. Select the entire log file and copy it to your clipboard. 6. Paste the log in your response

-Trennen
Easynews Support

rated : -5 Up Down

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