Oct 11, 2019
Today is my rebill date, why hasn't my account been reset?
The server has thousands of accounts that it has to process, which includes resetting the billing, cancellations, and gig counters. The system does this in a random order. You have two options to choose from:
- You can wait until the system resets your account.
- You can manually purchase more gigs. This will renew your cycle for a new 30 day period. Manually purchasing more gigs is the same as the system resetting your account. If you choose to purchase more gigs the system will recognize that the account has been charged and reset. It will not charge you twice.