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Easynews Loyalty Gigs FAQ
The Easynews Loyalty Gigs program rewards active subscribers with additional data each month based on how long they have maintained an account. The longer the account remains active, the more bonus data is added to the user’s plan at the start of each billing cycle.
What Are Loyalty Gigs?
Loyalty Gigs are bonus gigabytes added to eligible Easynews plans as a reward for long-term account activity. They are calculated automatically based on the age of your account and are included in your monthly data limit.
How Are Loyalty Gigs Calculated?
The bonus begins accumulating after 12 months of continuous service. For each full year the account has been active, an additional 1GB of data is added per month, up to a maximum of 12GB. Here is a breakdown:
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1 Year: +1GB/month
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2 Years: +2GB/month
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3 Years: +3GB/month
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...
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12 Years: +12GB/month (maximum bonus)
These extra gigabytes are added to your account automatically at the beginning of each billing cycle.
How Do I Check My Loyalty Gigs Bonus?
You can view your current Loyalty Gigs bonus by following these steps:
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Log into your Easynews account.
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Click on the Usage tab.
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Your Loyalty Gigs bonus will be displayed along with your monthly plan details.
Do Loyalty Gigs Expire?
Loyalty Gigs are active as long as the account remains in good standing and eligible for monthly data. If the account is canceled or placed on hold, the Loyalty Gigs bonus resets. Starting again after reactivation will require another 12 months of continuous service to begin earning bonuses.
Are All Plans Eligible?
Only select Easynews plans that include a monthly data limit are eligible for the Loyalty Gigs program. Unlimited and non-metered plans are not eligible. To see if your plan qualifies, check your plan details in your account dashboard.
Why is my counter incorrect?
The main members index page may be cached in your browser and/or you may have used the back button to navigate to the page. Reload the page, and the counter will repopulate with the correct information.
Why is my signup date incorrect?
We started to keep track of the necessary variables for this calculation in August 1998. If your account is older than August 1998, your sign-up date will be truncated to that. Also keep in mind that this date does not represent when you first signed-up, it represents the oldest date your account was active without a 60 day gap between it and the prior end-of-billing date. This calculation does not take into account grace-periods given for credit card declines. Also note that this data is tracked by username. If you sign-up under a different username, your old sign-up date will not be applied to the new account.
Can I merge account histories to get credit for previous accounts I've had?
Unfortunately, we are unable to merge histories of multiple accounts. Your counter is maintained by individual account only and cannot be added to or merged with any other account.
What if I pay by Mail-in and I pay for multiple months up front?
You will be awarded your bonus level at the time of purchase for each month paid for. For example, if your counter stood at 3.95 years at the time your mail-in payment is processed and you paid for 6 months, 6 months and 138 GB (that's 120 base GB plus 18 bonus GB) would be added to your account even though your counter will pass 4 years in the first month.
When will I start getting the Loyalty Gigs bonus?
After your first year of service you will receive your bonus gigs on every transaction.
